Privacy Policy

Lisboa7 Casino aims to handle personal information fairly, transparently and only for legitimate business, service and legal purposes. The information collected can vary depending on how a player uses the website, the services requested and the checks that may be required before or during an account relationship. Some information is provided directly by the player, while other information may be collected automatically when the website or services are used.

The types of information a casino website typically handles may include the following:

• Account details, such as a player’s name, date of birth, contact information, login details, account preferences and responsible gambling selections.
• Identity and verification documents or information needed to confirm identity, age, eligibility and the ownership of an account or payment method.
• Payment and transaction records, including deposits, withdrawals, wagers, account balances, payment references and information used to investigate a transaction.
• Communications and support information, including messages, requests, feedback, complaints and records of interactions with customer support.
• Technical and usage information, such as an IP address, browser type, operating system, device identifiers, approximate location, website activity, connection information and security events.
• Cookie and similar technology data, including information about preferences, sessions, website navigation and interactions with online content.

Players should provide accurate and current information when creating or using an account. If information is incomplete, inaccurate or outdated, it may affect the ability to provide services, complete verification, process transactions or respond to support requests. Players should not provide information belonging to another person unless they are authorised to do so.

Personal information may be used to operate and administer a player account. This includes creating and maintaining the account, providing access to casino services, recording activity, displaying account information, processing requests and communicating about service-related matters. Information may also be used to understand how the website is used and to improve its functionality, performance, safety and user experience.

Verification information may be used to confirm identity, age and account ownership. It may also support anti-fraud, anti-money-laundering, security and responsible gambling checks. These checks can help protect players, the website and payment processes from unauthorised activity, misuse, attempted fraud and other risks. If a player does not provide information that is reasonably required for a check, access to particular services may be limited until the relevant information is available.

Payment and transaction information may be used to process deposits and withdrawals, maintain accurate records, identify unusual activity, resolve payment issues and meet applicable obligations. Support and communication records may be used to answer questions, investigate complaints, keep a consistent service history and train or monitor support processes where appropriate.

Information may also be used for security monitoring, system administration, troubleshooting, fraud prevention, risk management, auditing and the protection of legal rights. Where marketing communications are sent, they may be based on a player’s preferences and previous interaction with the service. Players can withdraw consent to marketing or opt out of promotional communications at any time using the available unsubscribe option or by contacting privacy support.

Personal information may be shared where reasonably necessary to provide services or meet legitimate and legal requirements. This can include sharing with service providers that support website hosting, technology, identity verification, payment processing, customer support, security, analytics, communications, auditing or professional advice. These providers should receive only information relevant to their role and are expected to handle it securely and appropriately.

Information may also be disclosed when required or permitted by law, in response to a valid legal process, to protect the safety and security of the website or its users, to investigate suspected fraud or misuse, or as part of a business change. Lisboa7 Casino does not intend to sell personal information for unrelated purposes. Where information is handled by a third-party provider, that provider may have its own privacy information explaining its practices.

Cookies and similar technologies

Cookies are small files or similar technologies that can be placed on a device when a player visits a website. They may help keep a session active, remember preferences, support account functions, improve performance, understand website usage and help identify unusual or unsafe activity. Some cookies are necessary for core website functions, while others may support analytics, personalisation or communications.

Players can manage or restrict cookies through the settings of their browser or device. Disabling or deleting certain cookies may affect the operation, security or availability of some website features. Browser settings can also provide information about cookies and may allow a player to remove existing cookies or decide whether to accept future ones.

Security measures

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. These measures can include access controls, authentication processes, monitoring, secure technology and staff or supplier procedures. The level of protection applied may depend on the nature and sensitivity of the information and the risks involved.

No website, electronic transmission or storage system can be guaranteed to be completely secure. Players should use a strong, unique password, keep login information confidential, use appropriate device security and contact support promptly if they suspect that an account or personal information has been accessed without permission. Lisboa7 Casino will not normally ask a player to disclose a password through an unsolicited message.

Storage and retention

Personal information may be stored by Lisboa7 Casino or by service providers working on its behalf. Depending on the service and the location of the provider, information may be processed or stored in more than one country. Appropriate handling and security arrangements are intended to apply when information is transferred or accessed.

Information is generally kept for as long as it is reasonably needed for the purposes described in this Policy, to provide services, resolve disputes, maintain business and security records, or meet legal and regulatory obligations. Some records must be kept for a period required by law even after a player closes an account. When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to applicable obligations and legitimate record-keeping needs.

Depending on applicable privacy requirements and the circumstances of a request, players may have rights concerning the personal information held about them. These rights are not always absolute and may be subject to lawful exceptions, verification requirements, technical limitations or obligations to retain particular records. Lisboa7 Casino will consider each request carefully and explain if a request cannot be completed in full.

• Access: request information about the personal data held about you and, where appropriate, a copy of that data.
• Correction: ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
• Deletion: request deletion of personal information where it is no longer required, where there is another valid basis for the request, or where applicable privacy requirements provide that right.
• Marketing consent: withdraw consent to marketing communications or change marketing preferences. This does not necessarily stop service messages needed to administer an account or provide important security information.
• Questions and complaints: ask how personal information is handled or raise a concern about a privacy practice.

To exercise a right or make a privacy request, contact support@lisboa7casino.best. Please describe the request clearly and provide enough information to help locate the relevant account or records. For security, Lisboa7 Casino may need to verify the requester’s identity before releasing information, changing account details or completing a deletion request. Verification information should be provided only through an appropriate support process.

A request may be declined, limited or delayed where fulfilling it would adversely affect another person’s privacy, compromise security or fraud controls, interfere with a legal obligation, or require records that must be retained. Where a request cannot be fully fulfilled, the reason will be explained in general terms where permitted. Players may also manage marketing preferences through an unsubscribe link in a marketing message, where available.

Updates to this Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will apply from the date it is published. Players should review this page periodically, particularly before providing new information or continuing to use the website after an update.

By using the website, creating an account or providing information, players acknowledge that they have had an opportunity to read this Privacy Policy. This Policy is intended to provide clear general information about privacy practices and does not remove any rights that may apply to players under Australian privacy requirements or other applicable rules.